If you are dealer/distributor and you are interested in long- term cooperation please - click here
If you are individual customer and would like to know where to buy requested parts please - click here
After submitting the form, we endeavour to contact you back within 24 hours.
After creating your account you get access to the tools CUSTOMER CENTER, you will be able to check price and availability, your price list, estimates and orders.
To check the prices you need to have an account in our system and you need to be logged in.
Please put then part number into search option to check price and availability. You can also check the prices in Customer Center Tab creating estimates or sales orders.
When you know your product number you can enter it in "search" field on our website and view availability of it and add to cart. Next go to shopping basket, fill in the contact form and submit order.
Please log in the Customer Center and then go to the Tab Enter an order and add products entering the number in to the "choose product field" - confirm by clicking "add". Then add another product etc. at the end submit an order.
You can also (recommended for large orders) add more quickly by clicking the "add multiple".
If you have problems with order please contact firstname.lastname@example.org (sometimes you need log in again)
Guide for Customer Centre - How to get your order status report: YouTube
Guide for Customer Centre - How to enter an order: YouTube
Guide for Customer Centre - How to get your sales report: YouTube
If you are not satisfied with your purchase, please follow the instructions below to return the item.
- Returns are acceptable within 30 days from the day of purchase (date of invoice).
- Special order items are final and cannot be returned.
- All returns must be in their original conditions, originally packed (without any signs of opening) and include all original manufacturer's packaging and/or tags.
- Please email us at email@example.com before returning any merchandise. Please download our return form, fill it out completely and send in the box with your return. Please include your details, part number and explain the reason of the return.
- Send the goods back to us with a copy of the invoice and return form within 30 days from the day of purchase (date of invoice).
- Any merchandise returns not approved by us will be refused. You will be responsible for shipping to us and back to you so be sure to contact us prior to taking any action.
- When shipping returned items, you are responsible to pack and ship items properly so the items do not get damaged or lost in transit.
- We will be glad to refund undamaged and unused items with no restocking fee within 30 days from the date of sale. After 30 days (however not more than 60 days), if your return is accepted following fees will apply:
|If your return:||You will receive:|
|Items in original conditions in originally packed box||80% of the item's price|
|Items not in original conditions (for example in opened package)||50% of the items's price|
|Items that are damaged, with missing parts, not in the original condition, or have obvious signs of use||0% of the item's price|
- Once we receive your return, credit note will be issued instantly. However it might take up to 5 working days (from the day of the parcel receiving). Value of the credit note will be held on your account as overpayment till your next purchase and will be simply deducted from your next payment. Credit notes will be issued in currency your invoice has been raised.
- Please do not return any items via COD we will not accept COD returns
- Please send returns to:
Ozparts sp. z o.o. sp. kom.
87-100 Toruń, Poland
Payment for the goods can be made in two ways:
- Bank transfer - We accept payments via bank transfer in following currencies. Please note payment needs to be done in the same currency as your invoice (sales order) has been raised in
Bank: BGŻ BNP Paribas Spółka Akcyjna
|Currency||Account number / IBAN#|
|EURO||PL74 1600 1462 1833 0337 4000 0002|
|PLN||PL04 1600 1462 1833 0337 4000 0001|
|USD||PL47 1600 1462 1833 0337 4000 0003|
|AUD||PL90 1600 1462 1833 0337 4000 0005|
|GBP||PL20 1600 1462 1833 0337 4000 0004|
- Paypal - we charge 3.5% of Paypal costs
Once a month we send the current balance in order to compare mutual obligations.
OZPARTS will assist with warranty issues; however, all warranty issues are the ultimate responsibility of the manufacturers. We cannot be responsible for the manufacturer’s policy.
To make a claim just simply click on one of the links below, choose the manufacture which product you want to make a claim for and follow the instructions.
We will do our best to consider your claim as soon as possible.
Once your claim is considered positively, replacement or credit note will be provided.
The prices for the items do not included the shipping costs.
We use such companies to deliver your goods:
- Parcels till 70 kg - UPS - UPS Standard, UPS Express (next day delivery)
- Orders placed online till 2:00 pm are being processed the same day
|Country||UPS Estimate leading time (working days)|
|Germany, Czech Republic, Slovakia||2 days|
|France, Belgium, Denmark, Netherlands, Austria, Switzerland||3 days|
|United Kingdom, Spain, Italy, Slovenia, Hungary, Romania||4 days|
|Portugal, Greece, Croatia, Lithuania, Latvia, Estonia, Norway||5 days|
- Above 70 kg - UPS, Kuehne + Nagel, Schenker or other delivery companies.
|Country||Kuehne + Nagel Estimate leading time (working days)*|
|Czech Republic, Slovakia||2-3 days|
|Austria, Belgium, Germany||3 days|
|Netherlands, Luxembourg, Slovenia, Hungary||3-4 days|
|Denmark, Great Britain, Italy||4-5 days|
|Lithuania, Switzerland, Sweden||5 days|
|Croatia, Spain||5-6 days|
|Bulgaria, Ireland, Romania||5-7 days|
|Estonia, Norway, Serbia||7 days|
* loading day not included
Links to tracking information: